Client Overview:
A tour operator specializing in adventure travel wanted to develop an adventure travel booking app to offer customers an easy way to book tours, manage itineraries, and receive real-time updates during their trips.
Challenges:
- Booking and Itinerary Management: The app needed to provide users with a seamless booking experience, as well as a way to manage their itineraries and access trip details on the go.
- Real-Time Communication: The operator required a system to send real-time updates to travellers, including weather alerts, schedule changes, and contacts.
- Offline Access: Many of the operator’s tours took place in remote locations. The adventure travel booking app needed offline functionality to help users access important info without the internet.
Expertiqo’s Solution:
- Mobile App Development: Expertiqo developed an adventure travel booking app for iOS and Android. Customers could browse and book tours, manage their itineraries, and access essential trip info. The app featured an intuitive interface, with ease of use in mind.
- Real-Time Notifications: The app allowed the tour operator to send updates and alerts to users’ devices. Travellers received important info instantly, even while on the move.
- Offline Functionality: Expertiqo implemented offline capabilities. Users could access itineraries, trip details, and maps even without internet.
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Results:
- Enhanced Customer Experience: The app’s user-friendly design and real-time features increased customer satisfaction by 40%.
- Higher Booking Rates: The easy-to-use booking system increased online bookings by 25%, with customers preferring the app for travel needs.
- Increased Operational Efficiency: The real-time communication system improved tour management and customer service.
