Client Overview:
A leading supply chain management firm needed a web portal to streamline its order management processes, improve communication with suppliers, and offer real-time shipment tracking to its clients.
Challenges:
- Complex Order Management: The firm managed orders involving multiple suppliers, making the process prone to errors and delays.
- Real-Time Shipment Tracking: Clients demanded real-time visibility into their orders and shipments, which the existing system could not provide.
- Data Synchronization Across Locations: The firm needed to synchronize data across multiple warehouses and logistics partners to ensure consistency and accuracy.
Expertiqo’s Solution:
- Custom Web Portal Development: Expertiqo developed a custom web portal that automated order processing, integrated with the firm’s existing ERP system, and provided a user-friendly interface for managing complex orders. The portal also included features for real-time shipment tracking, with automated notifications sent to clients at key stages of the delivery process.
- AWS Hosting for Scalability: The web portal was hosted on AWS, allowing the firm to scale its operations seamlessly as its client base grew. AWS’s infrastructure ensured high availability and quick response times, even during peak periods.
- Data Synchronization Mechanism: Expertiqo implemented a data synchronization system that kept all information up-to-date across the firm’s various locations and partners, reducing errors and improving operational efficiency.
Results:
- Operational Efficiency: The automated order management system reduced manual processing time by 40%, allowing staff to focus on higher-value tasks.
- Customer Satisfaction: Real-time tracking and updates led to a 30% improvement in customer satisfaction scores, as clients appreciated the transparency and reliability of the service.
- Scalable Growth: The firm was able to onboard new clients and partners without disruption, thanks to the scalable infrastructure provided by AWS.
