Client Overview:
A property management firm sought to develop a property management app to streamline communication between property managers, tenants, and maintenance staff. The firm managed a large portfolio of residential and commercial properties and needed an efficient solution to improve service delivery and tenant satisfaction.
Challenges:
- Tenant Communication: The firm needed a reliable platform for tenants to report issues, request maintenance, and receive service updates.
- Maintenance Coordination: Efficient coordination across multiple properties required a system to manage work orders, assign tasks, and track completion.
- Data Management: The app needed to securely handle sensitive tenant data like lease agreements, payment history, and personal information.
Expertiqo’s Solution:
- Mobile App Development: Expertiqo developed a cross-platform property management app for iOS and Android. The app allowed tenants to report issues, request services, and communicate with property managers using a simple, intuitive interface.
- Work Order Management System: The app featured a work order management system that allowed property managers to assign tasks to maintenance staff, track progress, and provide tenants with real-time updates. This system ensured faster issue resolution.
- AWS for Data Security: The app’s backend was hosted on AWS to secure tenant data. Encryption and secure authentication were implemented to protect information and meet data privacy regulations.
Click here to discover more.
Results:
- Streamlined Maintenance Process: The work order management system reduced response times by 50%, improving tenant satisfaction.
- Improved Tenant Communication: The app increased tenant engagement by 30%, providing a reliable communication channel with property managers.
- Enhanced Data Security: The app’s secure infrastructure built tenant trust, with no reported data breaches.
This property management app delivered efficiency and security, enhancing tenant experience and operational success.
